Refunds and Cancellations

Last updated 20 October 2026

This page covers the three services sold on hiimalex.ai by Hi I'm Alex LLC: the Quick Start, the Workflow Automation Audit, and Workflow Automation Built For You. It is written in plain English on purpose. If anything is unclear, email hiimalexllc@gmail.com and I will answer in the same plain English.

The short version

Every service is paid before it starts, except the performance option for the Build, which is paid from what it saves you. Until I give you access to my materials and documents, you can cancel for a full refund if it is not what you wanted. You can move a booked session to a new time for free if you tell me at least 24 hours before it starts. If you do not turn up and have not cancelled, the payment is kept. If I am the one who cancels, you get a full refund or a new time, your choice, every time.

Prices

Quick Start, $300. A 60 minute video call. Paid when you book.
Workflow Automation Audit, $6,400. $5,900 if you book the Quick Start first (a $500 credit).
Workflow Automation Built For You, priced after your Audit. The price depends on the workflow we pick, and we agree it together after the Audit. Or the performance option below.

Prices are in US dollars. The Quick Start is paid when you book it, by PayPal or card on the booking page. The Audit and the Build are agreed by email and paid by PayPal invoice before the work starts, except the performance option for the Build.

Cancelling or moving a session

Cancelling: until I give you access to my materials and documents, you can cancel for a full refund if it is not what you wanted. For the Quick Start, that means the training documents and the playbook.
Moving: email me at least 24 hours before the start and I move it to a new time. No fee.
A no show: if you do not turn up and have not cancelled, the payment is kept. I plan my day around the call and cannot fill the slot at short notice.
If I cancel or have to move it: full refund or a new time, whichever you prefer.

The Quick Start promise

The Quick Start comes with one promise: Claude Code is running on your computer by the end of the call, or I keep going at no extra charge. That promise is how a Quick Start that is not finished gets put right. And until I give you the training documents and the playbook, you can still cancel for a full refund.

The Audit

Half refund if nothing can be automated. If you can't automate anything from the audit, I refund 50% of what you paid, and you keep the digital materials.
The 90 day promise. If you have not saved 100 hours of work by 90 days after receiving the audit and putting the automations in place, I will give you a full refund.
Report not right? Email me and say what is missing. I would rather fix it than argue about it.

The Build

Workflow Automation Built For You builds the highest value workflow from your audit. If you would rather not pay the fee up front, the performance option is available: the Build at no additional cost, and you pay 25% of what it saves you, measured against a baseline we agree during the audit follow up. We write the baseline down before any work starts.

How a refund reaches you

Refunds go back the way you paid, through PayPal. How quickly it shows up depends on PayPal and your bank.

Contact

Hi I'm Alex LLC, a Wyoming limited liability company. Email hiimalexllc@gmail.com.