These are the terms for buying something from Hi I'm Alex LLC through hiimalex.ai. They are short and in plain English on purpose. By paying for one of the services below, you agree to them. The offers at hiimalex.ai/original and hiimalex.ai/rfp are separate, and are sold under their own terms and refund rules posted on those pages, not these.
Hi I'm Alex LLC, a Wyoming limited liability company, run by Alex Coffman. Email hiimalexllc@gmail.com. That is the best way to reach me, and it is the one I answer.
Each one is a single payment, except the performance option for the Build, where you pay 25% of what it saves you against a baseline we agree in writing first. There is no subscription and no retainer. Prices are in US dollars and are the prices shown on the hiimalex.ai pages for these three services, or quoted to you by email for the Build, on the day you book or are invoiced.
The Quick Start is paid when you book it, by PayPal or card on the booking page. The Audit and the Build are agreed by email and paid by PayPal invoice before the work starts, except the performance option for the Build. Cancellations, rescheduling and refunds are covered on the refunds page, which is part of these terms.
A computer you are allowed to install software on, an internet connection, and the video call link that arrives with your booking. Claude itself is a product of Anthropic. Any Claude subscription, or any usage charges from Anthropic or another provider, are between you and that provider and are not included in my prices.
Everything I build or write for you is yours: the setup on your computer, the files, the training documents, the cheat sheet, the report, the workflows. I keep the right to use the general methods, know how and ways of working that I bring to every client, none of which include your business information.
I set things up with care and I check my work, but AI makes mistakes and so do people. You decide how anything I set up is used in your business, and you are responsible for checking its output before you rely on it, especially for anything legal, financial, medical, or anything sent to your clients. You are also responsible for following your firm's rules on client data before you show me any file. During a session I will see your screen and whatever you choose to show me. How I handle anything you share is covered by the privacy page.
If I fall short, tell me and I will put it right, starting with the promises on the refunds page. Beyond that, my total responsibility to you for any service is limited to the amount you paid me for it. I am not responsible for lost profits, lost data, or other indirect losses that come from using, or not being able to use, what was set up.
Anything larger than the three services above gets its own written services agreement, which we both sign before work starts. Where that agreement and this page differ, the signed agreement wins.
If these terms change, the new version is posted here with a new date at the top. The terms that apply to you are the ones that were live on the day you paid.